Capitalised terms are as defined in the Booking Form and Accommodation Rental Agreement to which these terms and conditions are annexed. Where terms or conditions, defined in the Booking Form and Accommodation Rental Agreement, conflict with clauses in this Annexure A1, the terms or conditions from the Booking Form and Accommodation Rental Agreement shall apply.
The initial 50% deposit payment and the 50% balance payment are not refundable. However, in the event of cancellation or shortening of stay, management may consider refunds where those days can be rebooked, after deducting any costs incurred with respect to the rebooking and preparation of the residence.
*Except for Churchhaven and a handful of our more remote houses where it may be a few days before post check-out cleans are completed. In this instance, damage deposits will be paid after seven to ten (7-10) working days post check-out.
In the rare event that we are unable to honour your confirmed reservation due to a double booking, or for any other reason requiring a cancellation by the property owner (“Owner Cancellation”), we will undertake the following steps:
While we will use our best efforts to resolve the situation, our liability in the case of an Owner Cancellation is strictly limited to the remedies described above (assisting to find an alternative or providing a full refund). We cannot be held responsible for any incidental or consequential expenses incurred as a result of the cancellation, including but not limited to travel, transport, or visa costs.
These Ts and Cs are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version.
Please note that South Africa’s electricity supplier, Eskom, sporadically implements loadshedding (scheduled power outages), sometimes daily for periods of time, sometimes nothing for months. Many of our hideaways are not affected as they have a full solar system or inverter and battery system. Others are off-grid with a partial solar system or inverter and battery system, or a generator. Some have simpler provisions in place, for example battery powered lanterns, candles, gas stoves and a braai. Most have a UPS, ensuring that WiFi remains uninterrupted. It is worth noting that food safety standards confirm refrigerated food maintains freshness for a period of at least four hours with no power, so fortunately this is not an issue. The simplest way to plan around the loadshedding schedule is to download a phone app called EskomSePush.
We encourage those guests who choose hideaways that do not offer a comprehensive uninterrupted
power supply, to view the experience of loadshedding while on holiday positively. Take the gap to disconnect from the digital world and engage in holiday activities that are not impacted; a walk on the beach, a hike in the mountains, pack up a picnic or go for a scenic drive. In the evenings a spell of loadshedding offers a chance to retreat to a quieter, candlelit world, where dinner is cooked on the barbeque, songs sung, cards are played, cocktails are mixed and loved ones connect.
Currently loadshedding is part of the South African experience; it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.
Follow the link below to familiarise yourself with South African visa regulations – this is vital to all foreigners travelling to and from South Africa.
http://www.dha.gov.za/index.php/applying-for-sa-visa
We strongly recommend that guests (especially international guests) purchase fully comprehensive travel insurance to cover your investment in your trip abroad. Rather safe than sorry!
By completing a Perfect Hideaways’ booking form you confirm to abide by these Ts and Cs and to honour this indemnity:
We acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability, claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of the booking form to Perfect Hideaways constitutes confirmation that you, as the booking client, have made all guests fully aware of these indemnity clauses and that you and all guests are in full agreement with the terms of the rental agreement, including the indemnity clauses.
1 April to 31 August: 07h00 – 18h00 (last entry 17h30)
1 September to 31 March: 07h00 – 19h00 (last entry 18h30)
There is unfortunately no option for late arrival.
ONCE THE GATE IS CLOSED YOU CANNOT GAIN ENTRY.
Renters must understand that these are WCNP rules, in place for the security of the park. If you arrive after the gate closes you will lose the first night of your booking and must return the next morning. Perfect Hideaways have no control over this. Once inside the park in the case of an extreme emergency, the gate can be opened.
Stofbergsfontein Homeowners’ Association (SHOA House Rules, June 2005)
Certain properties or lodges may offer special rates, including low-season, last-minute or promotional offers, which are applicable exclusively to South African residents. It is incumbent upon the booking client to verify the residency status and eligibility of all guests within the travelling party where such rates apply.
Eligibility criteria may vary by property and may include considerations such as passport held, residency permits, or primary place of residence. Perfect Hideaways does not assess or validate individual eligibility and accepts no liability for any rate adjustments imposed by a property due to ineligible guests. Any resulting surcharge or difference in rate will be for the booking client’s account.
The cancellation terms mirror those of the commercial property and are detailed on the booking form.
In the rare event that we are unable to honour your confirmed reservation due to a double booking, or for any other reason requiring a cancellation by the property (“Property Cancellation”), we will undertake the following steps:
While we will use our best efforts to resolve the situation, our liability in the case of a Property Cancellation is strictly limited to the remedies described above (assisting to find an alternative or providing a full refund). We cannot be held responsible for any incidental or consequential expenses incurred as a result of the cancellation, including but not limited to travel, transport, or visa costs.
Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. The vast majority of our commercial establishments are either fully off-grid or have partial or full back-up systems in place during periods of loadshedding.
Currently loadshedding is part of the South African experience: it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.
By completing a Perfect Hideaways’ booking form and confirming to abide by the Ts and Cs we acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability ,claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of this form to Perfect Hideaways constitutes full agreement to the terms of this rental agreement, including the indemnity clauses, as well as confirmation that you have made all guests listed in this agreement aware of these.
All dates quoted are available at the time of proposal. Dates cannot be guaranteed without a 50% deposit to confirm your booking.
Please note that over peak season most hideaways have a longer minimum stay, usually 7 or 14 nights.
By completing a Perfect Hideaways’ booking form and confirming to abide by the Ts and Cs we acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability ,claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of this form to Perfect Hideaways constitutes full agreement to the terms of this rental agreement, including the indemnity clauses, as well as confirmation that you have made all guests listed in this agreement aware of these.
By completing a Perfect Hideaways’ booking form and confirming to abide by the Ts and Cs we acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability ,claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of this form to Perfect Hideaways constitutes full agreement to the terms of this rental agreement, including the indemnity clauses, as well as confirmation that you have made all guests listed in this agreement aware of these.
Capitalised terms are as defined in the Booking Form and Accommodation Rental Agreement to which these terms and conditions are annexed. Where terms or conditions, defined in the Booking Form and Accommodation Rental Agreement, conflict with clauses in this Annexure A1, the terms or conditions from the Booking Form and Accommodation Rental Agreement shall apply.
The initial 50% deposit payment and the 50% balance payment are not refundable. However, in the event of cancellation or shortening of stay, management may consider refunds where those days can be rebooked, after deducting any costs incurred with respect to the rebooking and preparation of the residence.
*Except for Churchhaven and a handful of our more remote houses where it may be a few days before post check-out cleans are completed. In this instance, damage deposits will be paid after seven to ten (7-10) working days post check-out.
In the rare event that we are unable to honour your confirmed reservation due to a double booking, or for any other reason requiring a cancellation by the property owner (“Owner Cancellation”), we will undertake the following steps:
While we will use our best efforts to resolve the situation, our liability in the case of an Owner Cancellation is strictly limited to the remedies described above (assisting to find an alternative or providing a full refund). We cannot be held responsible for any incidental or consequential expenses incurred as a result of the cancellation, including but not limited to travel, transport, or visa costs.
These Ts and Cs are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version.
Please note that South Africa’s electricity supplier, Eskom, sporadically implements loadshedding (scheduled power outages), sometimes daily for periods of time, sometimes nothing for months. Many of our hideaways are not affected as they have a full solar system or inverter and battery system. Others are off-grid with a partial solar system or inverter and battery system, or a generator. Some have simpler provisions in place, for example battery powered lanterns, candles, gas stoves and a braai. Most have a UPS, ensuring that WiFi remains uninterrupted. It is worth noting that food safety standards confirm refrigerated food maintains freshness for a period of at least four hours with no power, so fortunately this is not an issue. The simplest way to plan around the loadshedding schedule is to download a phone app called EskomSePush.
We encourage those guests who choose hideaways that do not offer a comprehensive uninterrupted
power supply, to view the experience of loadshedding while on holiday positively. Take the gap to disconnect from the digital world and engage in holiday activities that are not impacted; a walk on the beach, a hike in the mountains, pack up a picnic or go for a scenic drive. In the evenings a spell of loadshedding offers a chance to retreat to a quieter, candlelit world, where dinner is cooked on the barbeque, songs sung, cards are played, cocktails are mixed and loved ones connect.
Currently loadshedding is part of the South African experience; it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.
Follow the link below to familiarise yourself with South African visa regulations – this is vital to all foreigners travelling to and from South Africa.
http://www.dha.gov.za/index.php/applying-for-sa-visa
We strongly recommend that guests (especially international guests) purchase fully comprehensive travel insurance to cover your investment in your trip abroad. Rather safe than sorry!
By completing a Perfect Hideaways’ booking form you confirm to abide by these Ts and Cs and to honour this indemnity:
We acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability, claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of the booking form to Perfect Hideaways constitutes confirmation that you, as the booking client, have made all guests fully aware of these indemnity clauses and that you and all guests are in full agreement with the terms of the rental agreement, including the indemnity clauses.
1 April to 31 August: 07h00 – 18h00 (last entry 17h30)
1 September to 31 March: 07h00 – 19h00 (last entry 18h30)
There is unfortunately no option for late arrival.
ONCE THE GATE IS CLOSED YOU CANNOT GAIN ENTRY.
Renters must understand that these are WCNP rules, in place for the security of the park. If you arrive after the gate closes you will lose the first night of your booking and must return the next morning. Perfect Hideaways have no control over this. Once inside the park in the case of an extreme emergency, the gate can be opened.
Stofbergsfontein Homeowners’ Association (SHOA House Rules, June 2005)
Certain properties or lodges may offer special rates, including low-season, last-minute or promotional offers, which are applicable exclusively to South African residents. It is incumbent upon the booking client to verify the residency status and eligibility of all guests within the travelling party where such rates apply.
Eligibility criteria may vary by property and may include considerations such as passport held, residency permits, or primary place of residence. Perfect Hideaways does not assess or validate individual eligibility and accepts no liability for any rate adjustments imposed by a property due to ineligible guests. Any resulting surcharge or difference in rate will be for the booking client’s account.
The cancellation terms mirror those of the commercial property and are detailed on the booking form.
In the rare event that we are unable to honour your confirmed reservation due to a double booking, or for any other reason requiring a cancellation by the property (“Property Cancellation”), we will undertake the following steps:
While we will use our best efforts to resolve the situation, our liability in the case of a Property Cancellation is strictly limited to the remedies described above (assisting to find an alternative or providing a full refund). We cannot be held responsible for any incidental or consequential expenses incurred as a result of the cancellation, including but not limited to travel, transport, or visa costs.
Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. The vast majority of our commercial establishments are either fully off-grid or have partial or full back-up systems in place during periods of loadshedding.
Currently loadshedding is part of the South African experience: it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.
By completing a Perfect Hideaways’ booking form and confirming to abide by the Ts and Cs we acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability ,claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of this form to Perfect Hideaways constitutes full agreement to the terms of this rental agreement, including the indemnity clauses, as well as confirmation that you have made all guests listed in this agreement aware of these.
All dates quoted are available at the time of proposal. Dates cannot be guaranteed without a 50% deposit to confirm your booking.
Please note that over peak season most hideaways have a longer minimum stay, usually 7 or 14 nights.
By completing a Perfect Hideaways’ booking form and confirming to abide by the Ts and Cs we acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability ,claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of this form to Perfect Hideaways constitutes full agreement to the terms of this rental agreement, including the indemnity clauses, as well as confirmation that you have made all guests listed in this agreement aware of these.
By completing a Perfect Hideaways’ booking form and confirming to abide by the Ts and Cs we acknowledge that we are occupying the property indicated on the Booking Form (“the premises”) at our own and sole risk and are using the facilities on the premises entirely at our own risk and we hereby indemnify and hold harmless the owner of the premises and their members, employees, agents and/or affiliates (“the indemnified parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss, theft, or damage to our property (whether corporeal or otherwise) or any illness, injury, or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
We hereby release, indemnify and hold harmless the indemnified parties against any and all liability ,claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor children (“the minor”). We further agree that, despite this agreement, should we, the minor, or anyone on the minor’s behalf institute a claim against the indemnified parties, we hereby indemnify and hold harmless the indemnified parties from any litigation expenses, attorneys’ fees, loss, liability, damage or costs which the indemnified parties may incur as a result of such claim. Where any of the above is not allowed by law, only that shall be nulled and the remainder of the clauses shall still apply. Your submission of this form to Perfect Hideaways constitutes full agreement to the terms of this rental agreement, including the indemnity clauses, as well as confirmation that you have made all guests listed in this agreement aware of these.